Frequently Asked Questions
My Account
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How do I open a new account?
If this is your first visit you can open an account by clicking on
create your online account link on the home page. Follow the procedures
to create your account. When you finish creating your account you will receive an
email asking you to activate your account. Follow the procedures in the email to
activate your account.
I am already an existing customer of the establishment but haven’t booked online,
do I need to open a new account?
No, if you are already an existing customer of the establishment you can simply
register online to identify yourself and activate your online profile. Once your
profile is activated you will automatically be able to access your personal information
and past history.
I already have an online profile but can’t remember my password?
To reset your password simply click on
forgot password link
on the home page. You will be prompted for your last name and email. A new password
will be emailed to you.
Searching
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How do I find availability for a service I want to book?
After you log in you will be directed to a dashboard page. To start a new reservation
or search for availability simply click on the New Reservation button and follow
the steps.
Do I need to have an account or sign in to search for availability?
No, you simply click on Check Availability as Guest link to view availability. Since
all availability is displayed in real-time we recommend logging in first if you
wish to complete the booking as your search results may not be available at a later
time.
Can I search for multiple services?
Yes. You can search and book multiple services. After you select you can search
pick another service and click on the Add button. Once you finish making your selections
press the Search button and you will be shown the best match available.
Where can I find the contact details of the establishment?
You can click on the Customer Support page or the Live Help link to view contact
information at the establishment or speak to someone live.
Where can I find the directions to the establishment?
When you select a location in Step 1 of booking a new reservation it will display
the contact information and address of the establishment. In addition, your booking
confirmation also contains the address to the location
Credit Cards and Payments
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Why does VIPGUESTSERVICE.COM need my credit card details?
In general your credit card details are only required as a guarantee for the services
you book in case you do not arrive or cancel too late. This might result in a no-show
charge by the establishment. VIPGUESTSERVICE.COM will never charge your credit card.
What types of credit cards can I use to guarantee the reservation?
MasterCard, Visa and American Express are accepted as a guarantee. However, it is
possible that the establishment does not accept all of these for payment. Accepted
guarantee methods will be displayed on the last confirmation page of your reservation.
Can I pay for my service with a different credit card than the one used to guarantee
the reservation?
As the credit card details are only needed for guarantee purposes, you can pay at
the establishment using the payment method of your choice.
My credit card has been charged. How can I get a refund?
VIPGUESTSERVICE.COM never charges our guests’ credit cards. The charge has been
performed by the establishment. Therefore, you will need to contact the establishment
directly.
I do not have a credit card. Can I still book a service?
Unfortunately all establishments require a credit card to guarantee a reservation.
We are not able to process any reservation without a credit card.
Is it safe to fill in my credit card number? How secure is the website?
Your credit card information is sent to us through a secure server. We use the latest,
most secure technology available, which encrypts all your personal and credit card
details. The encryption method used is the industry standard "Secure Socket Layer"
(SSL) technology. Our SSL certificate has been issued by GeoTrust. We also use a
firewall which protects our servers and network against unauthorized access.
Reservation Process
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How do I know that my reservation is confirmed?
When you have completed the four steps of the reservation process, you will be redirected
to the Dashboard page where you’ll be able to view and print your reservation. You
will also receive a confirmation email containing more information such as the establishments
contact details.
Can I book an appointment by telephone or email?
Unfortunately, we do not take bookings by telephone or email. But if you need assistance
of any sort you can always contact the establishment directly.
Cancellation
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How can I cancel or change my booking?
If your appointment is within the cancellation period of the establishment you can
cancel your reservation online from the Dashboard page by clicking on the cancellation
link. If you have passed the cancellation period you will need to contact the establishment
directly.
Do I pay a cancellation fee?
VIPGUESTSERVICE.COM will never charge you a cancellation fee. However, in order
to avoid a cancellation fee from the establishment, please make sure you cancel
on time according to the cancellation policy of the establishment.
How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your
cancellation. Your appointment will also be removed from the Dashboard page.